Pricing Plans

You get a personal CX advisor with at least 10 years of experience in customer satisfaction. In addition, the advisor learns your business and acts as your dedicated sparring partner.

We come to your office and run strategic insight meetings. Specifically, we walk through results, identify patterns and prioritise actions. Frequency is set by your plan.

We facilitate a workshop at your office where leadership translates customer insights into concrete strategic decisions. Importantly, everything is tailored to your industry, data and strategic challenges.

We train internal super users so you can navigate the platform, run reports and act on insights yourselves. As a result, there's no need to wait for us.

A fixed allocation of advisory hours per year. Specifically, use them for interpreting data, designing programmes, uncovering churn risk and building concrete action plans.

We carry out in-depth phone interviews with your most important customers. As a result, you uncover the reasons behind the scores and surface qualitative insights no survey can capture.

Every plan includes full access to our CX platform with unlimited usage. Specifically, no limits on surveys, customers, respondents, users or campaigns. As a result, you can scale freely without thinking about licence caps.

Customer Effort Score surveys embedded directly into your own platforms (e.g. login, support, checkout). In doing so, they continuously measure how easy it is to be your customer.

Everything is sent from your own domain with your logo, colours and sender address. As a result, customers see you, not us. In addition, Business and Enterprise support multiple domains.

Our AI reads thousands of open-ended responses in seconds, identifying themes, sentiment and outliers. As a result, you get a quick overview without having to code each comment manually.

Built-in workflows that automatically react to low scores and follow up with promoters. As a result, you stay ahead of the customer's next move.

Full control over who sees which data. Specifically, roles, teams and data access can be managed so sales leads only see their segment and leadership gets the full picture.

Send surveys to customers worldwide in up to 50 languages. Furthermore, translations are managed centrally for easy global rollout.

Segment results by customer type, size, market, product, industry and contact role. As a result, you see exactly which customer groups drive loyalty and which are at risk.

Track NPS, CSAT, CES and other key metrics over time. In addition, compare segments, periods and campaigns to see real trends.

When a customer gives feedback, the right person is notified automatically. As a result, they can follow up and close the loop so nothing is left unanswered.

Measure the established CX metrics or build your own KPIs. Specifically, the platform supports both standard frameworks and fully custom setups.

Two-way sync with your CRM so feedback is tied to the right customer and contact. As a result, actions can be triggered in your own systems.

Export raw data or processed reports to Excel, CSV, Power BI, Tableau or Looker. In addition, you can analyse further in your existing setup.

Each user can build their own dashboards with exactly the KPIs, segments and visualisations relevant to their role.

Schedule weekly, monthly or quarterly reports straight to leadership, sales or customer success. As a result, no one needs to pull them manually.

Get a single consolidated overview of every subsidiary and business unit. As a result, leadership can compare results across companies, markets and brands in one report.

Give salespeople and sales teams a dedicated overview of their own customer portfolio. Specifically, see satisfaction, loyalty and risks broken down so effort goes where it matters.

Ready-made reports for ISO 9001 quality management covering satisfaction, complaint handling and action follow-up. As a result, you can easily document customer-focus requirements for auditors.

Compare your NPS and loyalty scores with anonymised industry benchmarks. As a result, you see whether your numbers are strong or whether there's room to improve.

Log in via SSO with Microsoft Entra ID, Google Workspace or other SAML/OIDC providers. As a result, IT keeps control and users don't need yet another password.

Full log of who has viewed, changed or exported data - in particular, essential for compliance, security and internal governance.

Keep track of every version of your surveys. As a result, you always see what was asked when, and can compare results correctly over time.

Surveys are fully optimised for mobile, leading to significantly higher response rates - in particular, among busy B2B decision makers.

SurveyGauge is ISO 27001 certified. Specifically, we follow the international standard for information security with ongoing risk assessments, controls and audits.

SurveyGauge is ISO 27017 certified for cloud service security. In particular, the standard complements ISO 27001 with specific controls for cloud providers and their customers.

SurveyGauge is GDPR-certified and all data is hosted in the EU. In addition, we provide DPA, deletion policies and full documentation.

We integrate with HubSpot, Salesforce, Dynamics 365, Pipedrive and 5,000+ other systems via our API. In addition, your plan determines how many active integrations are included.

Unlimited support on every plan – email or call us as often as you need. In addition, Enterprise gets guaranteed SLA response times.

Unlimited technical support on every plan. Specifically, we help with integrations, setup and troubleshooting. In addition, Enterprise gets guaranteed SLA response times.

A structured onboarding programme with technical setup, data import and team training. Typically, you’re live within 2–4 weeks.