AI-powered NPS & CSAT Platform for B2B
A platform built specifically for complex B2B relationships. Not another generic survey tool, but a system that understands the difference between a transactional and a strategic customer relationship.
Understand what customers really mean
Our AI analyzes free-text responses and classifies them by tone, urgency and churn risk. The result is a prioritized list of customers requiring attention - not just a number in a spreadsheet.
- Automatic tone detection (positive, neutral, negative)
- Urgency scoring with escalation
- Churn risk calculated per customer
- Structured output to dashboards and CRM
Real-time dashboards
Data ready for decisions
Segment by customer segment, geography, product line or account manager. Trend analyses show development over time, and role-based access ensures each user sees what is relevant.
- Segmentation across 4+ dimensions
- Trend analysis with automatic alerts
- Role-based access (CXO, account manager, team lead)
- Export to PDF, Excel and PowerPoint
From response to action without manual work
Define trigger logic based on score, segment or customer value. Low scores are automatically escalated to the responsible account manager with context and recommendations.
- Trigger-based distribution (after purchase, onboarding, support)
- Close-the-loop workflow with automatic reminders
- Escalation to account manager on low scores
- NPS, CSAT and CES in one platform
Automated flows
Everything you need in one platform
Built as a CRM for customer feedback, not another survey tool. From AI-powered analysis and automatic translation to advanced permission management and 5,000+ integrations.
Connected to 5,000+ systems
Direct integrations with the CRM and support systems you already use. No data needs to be moved manually.
Technical specifications
Autorola Group
Autorola Group uses SurveyGauge for Voice of Customer across 3 business units in 19 countries. The platform consolidates feedback from different markets in a central dashboard with local relevance and global overview.
Read all cases →The future of customer feedback
We're building the next generation CX platform, where financial impact, CRM insights and AI merge into one intelligent system.
Revenue Impact Engine
Linking all financial data and consequences directly to customer feedback. See the real business impact of churn, low satisfaction and improvement efforts, in actual revenue.
- Revenue per Customer Linked to NPS
- Real-time Churn Cost Calculation
- ROI Tracking on CX Initiatives
- Automatic Impact Reporting to Leadership
- CRM & ERP Data in CX Dashboards
- Customer Profiles Enriched with Order History
- Automatic Segmentation from Business Data
- Intelligent Dashboards per Role & Need
Insights from the Entire Business
Leverage CRM and ERP data to automatically compose the most relevant CX dashboards and recommendations. No manual setup. The system knows your business.
AI that Drives the Entire CX Program
Automatic distribution, AI-generated questions tailored to the customer, and proactive action suggestions based on data patterns. Your CX program runs itself. You make the decisions.
- AI-generated Questions per Customer
- Automatic Distribution Based on Behavior
- Proactive Improvement Suggestions with AI
- Self-running CX Program with Human Oversight
Ready to grow through customer satisfaction?
Book a no-obligation 30 min. meeting with one of our advisors. As a result, you'll get concrete input on your situation and an honest assessment.
