CX Advisory & Experts for B2B-Customer Experience
Our CX advisory is not generic consulting. It is experienced experts who know your data, your industry and your organization.
From data to decision
Strategic roadmap
Customer journey analysis and prioritization. We identify the touchpoints where improvements have the greatest impact on loyalty and bottom line.
Ongoing insight meetings
Regular meetings where we review results, identify patterns and decide next steps. Participants: CX lead, sales management and relevant stakeholders.
Data workshops
Training your team to read and act on data. From NPS score to concrete action in daily operations.
Benchmarking
Comparison with your industry and best practice. Where do you stand, and what is realistic to achieve within 6-12 months?
Implementation support
Anchoring feedback in the organization. We help ensure that insights actually lead to changes in processes and behavior.
Advisory per plan
Quarterly insight meeting and ad hoc advisory
Monthly insight meetings, workshops and benchmarking
Unlimited advisory, dedicated CX partner and strategic roadmap
Meet Martin
Martin Bruun Conradsen
Chief Experience Officer (CXO)
Martin is responsible for all strategic CX advisory at SurveyGauge. He has worked with customer satisfaction and loyalty programs for more than 10 years and has helped companies across finance, technology and industry turn customer data into concrete improvements.
In practice this means Martin facilitates your insight meetings, helps prioritize efforts based on data and trains your team to act on feedback. He knows your data, your industry and your organization - not as an external consultant, but as a dedicated CX partner.
Martin's approach is pragmatic: concrete recommendations over lengthy reports, and focus on the 2-3 things that actually move the NPS score. Average NPS improvement for clients Martin works with: +23 points.
Explore more
Frequently asked questions
Our advisors know your data, your industry and your organization. They participate in ongoing insight meetings and follow your CX program closely. This is not one-off workshops, but a dedicated CX partner who is with you all the way.
Essential includes 10 hours per quarter, Professional 25 hours per month, and Enterprise offers unlimited advisory with a dedicated CX partner.
Yes. The hours can be used for insight meetings, workshops, benchmarking, strategic sparring or implementation support. We adapt to your needs.
Martin Bruun Conradsen is responsible for all strategic CX advisory. He has more than 10 years of experience with customer satisfaction and loyalty programs across industries.
Customers who actively use advisory achieve an average of +23 NPS points improvement. The advisory focuses on the 2-3 concrete things that actually move the score.
Ready to grow through customer satisfaction?
Book a no-obligation 30 min. meeting with one of our advisors. As a result, you'll get concrete input on your situation and an honest assessment.
